Shipping and Delivery

Shipping Policy

Welcome to DENALI store! We're committed to ensuring that your shopping experience with us is as smooth and enjoyable as possible, including the delivery process. Please read our shipping policy carefully to understand how we handle shipping, processing times, and associated costs.

Processing Time:

• Orders are typically processed and prepared for shipment within 1-2 business days after payment confirmation.
• Please note that processing times may vary during peak seasons or promotional periods.

Shipping Methods:

• We offer standard shipping for all orders, with estimated delivery times ranging from 5 to 10 business days, depending on the destination.
• Expedited shipping options may be available at an additional cost for select orders, providing faster delivery times.

Shipping Rates:

• Shipping rates are calculated based on the weight and dimensions of your order, as well as the destination.
• Free shipping may be offered for orders exceeding a certain value, as specified during checkout or promotions.

International Shipping:

• We currently offer international shipping to select countries. Please refer to the shipping options available at checkout for more information.
• International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These fees are the responsibility of the customer.

Order Tracking:

• Once your order has been shipped, you will receive a confirmation email containing tracking information.
• You can track the status of your order by entering the provided tracking number on our website or through the carrier's online tracking portal.

Shipping Address:

• Please ensure that the shipping address provided during checkout is accurate and complete to avoid delays or misdeliveries.
• We are not responsible for orders shipped to incorrect or outdated addresses provided by the customer.

Delivery Issues:

• In the event of a delivery issue, such as a lost or damaged package, please contact our customer support team immediately for assistance.
• We will work with you and the shipping carrier to resolve any delivery-related issues as quickly as possible.

Holiday Shipping:

• During holiday seasons, please expect potential delays in shipping and delivery due to increased order volumes and carrier limitations.
• We recommend placing your orders well in advance to ensure timely delivery during peak periods.

Contact Us:

• If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We're here to help!
• You can reach us via email at info@denalistore.com or by filling out the contact form on our website.

Policy Updates:

• DENALI store reserves the right to update or modify our shipping policy at any time without prior notice. Please review this page periodically for any changes or updates.